Lead customer success at Nanoprecise, a global leader in AI-powered predictive maintenance. This remote role focuses on strategic leadership, operational excellence, and driving measurable industrial outcomes for customers.As the Director of Customer Success, you will oversee the global customer success organization, ensuring that industrial clients realize significant returns from predictive maintenance solutions. Your role will encompass building a high-performing team while prioritizing customer retention and expansion through a data-driven, customer-centric approach.Key Responsibilities:Define and execute customer success strategies for retentionMentor and scale a team of Customer Success ManagersOwn the end-to-end customer journey,



from onboarding to renewalTranslate insights into quantifiable value for clientsFoster cross-functional collaboration to enhance customer outcomesRequirements:10+ years in Customer Success or Account Management5+ years leading global teams in SaaS or IoTProven track record in driving customer ROI and expansionStrong expertise in Industrial IoT and predictive maintenanceExcellent communication and analytical skillsShape the future of customer success and drive transformative results at Nanoprecise.#J-18808-Ljbffr

📌 Global Director Of Customer Success - Remote (Toronto)
🏢 Nanoprecise
📍 Toronto