The City of Toronto is seeking a Service Design Consultant to bring together process, people, and technology to deliver improved and modernized services for customers, staff, and stakeholders. The role focuses on intuitive, accessible service experiences and continuous improvement across channels.
Responsibilities include leading service design across projects, developing plans, and guiding teams with robust collaboration to align with corporate strategy and customer needs.
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📌 Service Design Lead for Public Sector Digital CX (Ontario)
🏢 City of Toronto
📍 Ontario
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