Resolve complex HPC software issues with HPE Slingshot expertise in a hybrid Engineering Resolution Engineer position, averaging two office days weekly. Support Level 3 customers across enterprise environments.
Hewlett Packard Enterprise seeks an Engineering Resolution Engineer with typically six to ten years of experience. You will analyze, reproduce, isolate, and resolve Slingshot Software issues. The work includes Linux diagnostics, HPC networking, system upgrades, and customer communication through closure.
Key Responsibilities: Lead customer troubleshooting meetings and system testing
Analyze software issues and provide final resolutions or workarounds
Resolve issues involving Slingshot Software
Manage escalations and document technically sound issue details
Guide less-experienced staff members
Requirements: Bachelor's or Master's degree in a relevant discipline
Typically six to ten years of experience
Experience supporting HPE Cray EX or supercomputing platforms
Experience with Slingshot, InfiniBand, or high-speed Ethernet
Enterprise Linux diagnostics and administration experience
Apply HPC software resolution, Linux diagnostics, and Slingshot networking expertise to customer escalations at Hewlett Packard Enterprise.