Lead DHL Express operations across Quebec and Nova Scotia from Lachine, using customer service leadership and cost optimization expertise. Manage regional performance and service quality.
As Area Operations Manager, you will direct local operations across Eastern Region locations. You will execute operations strategy, improve processes and costs, and support sales with customer service solutions. The position includes Track and Trace technology, telecoms, IT recovery, and Operations Leadership team participation.
Key Responsibilities: Lead operations across Quebec and Nova Scotia locations
Meet delivery, tracing, dispatching, claims, and scanning standards
Optimize regional costs and improve EBIT performance
Manage employee relations and local Human Resources issues




Implement continuous improvement initiatives and approved special projects
Requirements: Five to seven years management experience in service companies
Post-secondary courses in appropriate disciplines
Bilingual French and English communication skills
Leadership experience in union environments with negotiation skills
Analysis, problem-solving, accounting, and administration experience
Apply your bilingual leadership, operational strategy, and cost management experience to DHL Express Eastern Region performance.

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📌 Eastern Region Operations Manager (Quebec City)
🏢 DHL Express (Canada
📍 Quebec City