Manage registrations, participant launches, and operational workflows for EZRA coaching programs from Toronto, with a hybrid schedule including three office days.
This Operations Specialist supports open enrolment programs within EZRA’s Customer Experience & Operations function. The role focuses on accurate processing, explicit participant communications, and efficient shared services. You will coordinate with Customer Success Managers, Billing, Configuration, and global teams while supporting system updates and data hygiene.
Key Responsibilities: Review rates and Purchase Orders before processing registrations
Coordinate credit card invoicing, SLAs, and chargeback trackers
Review participant communications and chase incomplete registrations
Launch participants and maintain post-launch updates in systems
Participate in UAT for functionality updates and bug fixes
Requirements: Three or more years of back-office or administrative experience
Ability to keep many concurrent processes organized
Experience with technical systems and process documentation
Understanding of financial processes, POs, and payment methods
Commitment to continuous improvement and process streamlining
Use operational accuracy, system experience, and financial coordination skills to support participant launches and registrations at EZRA.