Lead 24/7/365 technology operations at Moneris in Etobicoke, guiding monitoring, observability, and incident management with remote flexibility.
The Senior Manager, Technology Operations Centre provides strategic and technical leadership for critical business service reliability. You will guide technical professionals, operational standards, event management, and recovery solutions. The role partners with technology and business leaders to embed operational requirements into recent services.
Key Responsibilities: Lead 24/7/365 Technology Operations Centre service delivery
Govern monitoring, alerting, observability, and event management platforms
Implement automated incident recovery and operational standards
Establish metrics measuring service availability and reliability
Coach technical professionals through objectives and development plans
Requirements: Bachelor's degree in information technology or related discipline
Minimum 12 years in technology operations or service delivery
Minimum seven years of technical leadership and people management
Expertise with ITSM, monitoring, alerting, logs, and performance tools
Experience using AI-powered tools and automation solutions
Shape Moneris technology operations through monitoring, automation, incident recovery, and technical leadership from Etobicoke.