Support employees through Workday and Neocase as an Employee Services Representative in a high-pressure, multi-channel HR contact centre.
This regular full-time Enbridge position provides first-contact HR support across phone, chat, case, and email channels. You will resolve payroll, perks, pension, workforce information, and employee lifecycle inquiries. The work requires accurate documentation, sound judgment, confidentiality, and coordination with specialized HR teams.
Key Responsibilities: Answer employee inquiries across multiple contact centre channels
Research and resolve standard payroll and benefits issues
Validate information across Workday and other HR systems
Document investigations and interactions accurately in Neocase




Guide employees through digital HR self-service tools
Requirements: Minimum three years customer service or related HR operations experience
Experience with Workday or comparable HRIS platforms
Experience with Neocase or similar case management systems
Strong communication, judgment, problem-solving, and decision-making skills
Fluency in English; French bilingualism is an asset
Apply your HRIS, case management, and customer service expertise while resolving sensitive employee inquiries for Enbridge.

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📌 Employee Services Representative HRIS (Alberta)
🏢 Enbridge
📍 Alberta