Lead Fidelity’s insurance operations build-out using life insurance expertise and operational leadership on a versatile hybrid schedule in Toronto.
As Team Manager, Insurance Operations, you will establish Fidelity Wealth’s insurance operations function from inception. You will design operating models, workflows, controls, service standards, and governance while recruiting and developing Insurance Operations Associates. The function will support onboarding, policy administration, underwriting, servicing, compliance, and operational excellence.
Key Responsibilities: Build Fidelity Wealth’s Insurance Operations function from inception
Establish workflows, controls, metrics, governance, and service standards
Recruit, lead, coach, and develop Insurance Operations Associates
Oversee applications, policy administration, renewals,



and servicing
Manage carrier and Managing General Agency relationships
Requirements: Five-plus years in insurance operations or related financial services
Leadership experience recruiting, managing, and developing teams
Deep knowledge of life insurance operations and policy administration
Experience with carriers, MGAs, controls, governance, and service standards
English and French bilingualism; LLQP or willingness to obtain
Bring life insurance operations, team leadership, and governance expertise to build Fidelity Wealth’s scalable insurance capability.

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📌 Insurance Operations Team Manager (Ontario)
🏢 Fidelity Canada
📍 Ontario