Deliver customer-focused support for Survalent through case monitoring, licensing coordination, and responsive phone and email service. Work full-time in a hybrid Mississauga position.
This Help Desk Agent supports customers and internal teams across daily Support Operations activities. You will identify request priorities, route cases appropriately, answer portal questions, and maintain accurate records. The work also includes Salesforce documentation, licensing administration, process improvement initiatives, and collaboration with cross-functional and international teams.
Key Responsibilities: Identify request nature and priority before routing cases
Provide clear, timely, and helpful phone support
Coordinate software licensing questions with internal teams




Guide customers through portal access and navigation
Participate in workflow improvement and special projects
Requirements: Ability to prioritize multiple requests and follow procedures
Strong attention to detail and accuracy
Previous customer service or help desk experience is an asset
Familiarity with Microsoft Teams and CRM platforms
Spanish language proficiency is considered an asset
Apply customer service, workflow coordination, and problem-solving strengths to help maintain accurate and effective Survalent support operations.

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📌 Customer Support Operations Specialist (Ontario)
🏢 Survalent
📍 Ontario