Lead Salesforce customer success through AI-enabled account leadership, Sales Cloud adoption, and Service Cloud optimization in an office-adaptable role. Build value alignment across business and technical stakeholders.
As a Customer Success Manager, you own Signature deliverables, customer experience, renewal, and expansion throughout the Signature lifecycle. You advise executives and operating teams while applying Salesforce solutions to business challenges. The work includes enablement, usage measurement, technical health reviews, and risk management.
Key Responsibilities: Own customer accountability for Signature deliverables and experience
Align Business Value and Technical Goals with Signature offerings
Drive Sales Cloud and Service Cloud feature adoption
Conduct quarterly usage and technical health reviews
Escalate complex automation, data, routing, and integration questions
Requirements: Three or more years of relevant industry experience preferred
Three to four years supporting Sales Cloud and Service Cloud customers
Knowledge of Sales Cloud and Service Cloud core features
Understanding of sales, service, automation, and escalation processes
In-office attendance at least three days weekly
Bring customer accountability, Salesforce expertise, AI awareness, and stakeholder leadership to Signature customer success.