Technical customer support expertise meets clinician empathy in this remote Canada-based role at Nestmed, working from 1 pm to 9 pm EST.
As a Customer Support Specialist, you will support clinicians, staff, and administrators using Zendesk across a high-volume queue. You will troubleshoot common technical issues, escalate product problems, and communicate clearly with non-technical healthcare users. Your work helps Nestmed support home-based care organizations and improves the user experience.
Key Responsibilities: Own first-line support through Zendesk email, chat, tickets, and phone
Resolve password, audio transfer, restart, login, and configuration issues
Document and escalate product issues to engineering
Prioritize high-volume inbound support requests




Surface recurring user pain points to product teams
Requirements: Three or more years in technical customer support or client-facing work
Direct experience supporting non-technical end users in high-volume environments
Zendesk or comparable ticketing platform proficiency
Explicit communication with time-pressured healthcare users
Availability for Canada and United States statutory holidays
Apply your troubleshooting, triage, Zendesk, and communication skills to support Nestmed clinicians across home-based care.

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📌 Technical Customer Support Specialist (Alberta)
🏢 Nestmed
📍 Alberta