Manage customer orders and shipment updates for Westlake Pipe & Fittings while using JDE and coordinating with internal departments. Customer communication drives this manufacturing customer service position.
This Customer Service Representative processes orders received through phone, fax, EDI, and mail. The work includes order accuracy, customer inquiries, shipment tracing, and documentation. You will maintain files according to SOX compliance and departmental policies while supporting sales and supply chain communication.
Key Responsibilities: Input sales orders accurately into JDE
Track shipments, shortages, overages, and late deliveries
Communicate order changes with customers proactively
Maintain customer files and required documentation
Process returns and invoice adjustments accurately
Requirements: Five to seven years of inside sales or customer service experience
Manufacturing experience preferred
Post-secondary business management education preferred
JDE or other mainline ERP experience
Knowledge of SOX compliance processes
Apply customer service, JDE order management, and shipment coordination expertise to support Westlake customers and sales operations.

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📌 Customer Service Order Management Specialist (Ontario)
🏢 Westlake Pipe and Fittings
📍 Ontario