Elevate guest experiences with the Metcalfe Hotel, a part of the Gray Collection in Ottawa. As a Guest Service Representative, you'll manage reservations and ensure a smooth check-in/out process while offering personalized service. In this role, you'll report directly to the Front Desk Manager, embracing the hotel's commitment to luxury and hospitality. Responsibilities include promoting hotel facilities, managing payments, handling guest requests, and assisting with bookings. Effective communication with all hotel departments is essential to maintain a seamless guest experience while adhering to health and safety standards. Key Responsibilities:
Welcome and check-in/out room reservations
Personalize guest experiences during interactions
Promote hotel amenities to enhance guest stays




Manage record-keeping for daily transactions
Collaborate effectively with all hotel departments Requirements:
Computer literacy, Opera/Opera Cloud experience preferred
Guest-focused personality and robust communication skills
Availability for various shifts, including weekends
Ability to work under pressure and multi-task
Post-secondary education in hospitality is an asset Bring dedication to delivering exceptional service at the Metcalfe Hotel, highlighting your interpersonal skills and hospitality knowledge. #J-18808-Ljbffr

📌 Guest Service Representative At Metcalfe Hotel Ottawa (Canada)
🏢 Gray Collection
📍 Canada