Drive IT service delivery at PwC through ticket management, performance metrics, and stakeholder communication across managed services contracts.
This Manager position oversees application, infrastructure, and AI service operations while ensuring ITSM norms and customer expectations are met. You will work with clients, consulting service groups, internal specialists, delivery teams, and third-party partners. The work requires clear communication, accountability, and practical leadership.
Key Responsibilities: Ensure delivery meets customer expectations and service-level agreements
Identify performance metrics supporting service goals
Prioritize client backlogs according to requirements
Balance ticket dashboard workloads across delivery locations




Manage client transitions and support onboarding activities
Requirements: Six or more years of technology workplace experience
Experience defining and improving operational processes
Experience preparing performance metrics for leadership
Proven ability to motivate teams and deliver solutions
Ability to explain complex issues clearly
Bring service delivery management, operational metrics, and stakeholder coordination skills to PwC’s managed services practice.

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📌 IT Service Delivery Manager PwC (Quebec City)
🏢 PwC
📍 Quebec City