Lead complex wireless software escalations at Extreme Networks, applying embedded systems expertise and system-level debugging to global customer issues.
As a Principal Wireless Software Engineer, you will guide investigations across Development, QA, Product Management, and Support. The work spans embedded software, firmware, networking, wireless connectivity, and operating systems. You will drive issues from triage and reproduction through root-cause analysis, corrective action, validation, and customer resolution.
Key Responsibilities: Lead technical triage and prioritization of Global Technical Assistance Center issues
Coordinate cross-functional teams through critical customer issue resolution
Drive root-cause analysis across software, hardware, and networking systems
Translate recurring escalations into product and supportability improvements
Mentor engineers in advanced debugging and customer engagement
Requirements: Bachelor's or Master's degree in a related technical discipline
10+ years of software development experience and technical leadership
Expertise in C/C++, Java, Python, embedded systems, and firmware
Deep knowledge of Wi-Fi, Bluetooth/BLE, and networking protocols
Robust global customer communication and stakeholder-management skills
Apply principal-level software leadership, wireless expertise, and technical judgment to resolve mission-critical customer issues at Extreme Networks.