Support everyday banking clients at CIBC using financial services knowledge, transaction support, and digital banking guidance in office full-time.
As a Client Engagement Associate within Personal and Business Banking, you provide first-line assistance in a banking centre. You answer questions, complete transactions, support basic banking product sales, and connect clients with appropriate specialists. Your work strengthens relationships while contributing to banking centre success. Client service, empathy, financial products, and digital literacy are central to the position.
Key Responsibilities: Help clients manage accounts and banking products
Answer questions and assist with everyday transactions
Explain digital banking options and mobile applications
Support sales of basic banking products
Identify specialist referral opportunities and connect clients
Requirements: Client-first approach focused on meaningful interactions
Goal-oriented mindset and commitment to accomplishing goals
Respectful, authentic interpersonal communication
Curiosity and passion for learning
Digital savvy and adaptable to evolving technologies
Bring client service, transaction support, financial products knowledge, and digital literacy to CIBC’s banking centre team.