Scotiabank seeks a Customer Experience Associate in London, Ontario, combining customer service and strong technical skills. Help clients manage everyday banking needs.
As part of Scotiabank’s Canadian Banking Branch network, you will build relationships and deliver service throughout each customer’s journey. The role involves discovering needs, processing transactions, explaining concepts simply, and introducing mobile banking applications. You will also identify simple sales opportunities and contribute to branch targets.
Key Responsibilities: Discover customer needs through proactive listening and conversations
Process day-to-day banking transactions accurately
Build long-standing customer relationships through exceptional service
Introduce mobile banking applications and self-service options
Identify and fulfill simple sales opportunities
Requirements: Proven customer service skills through work or community involvement
Strong technical skills and digital banking knowledge
Comfort with easy sales situations
Availability to work a flexible schedule
Eagerness to learn and determination to succeed
Bring customer service, technical knowledge, and relationship-building skills to Scotiabank’s London branch as a Customer Experience Associate.