Support hotel guests through reservations, room information, and service requests as a Front Desk Agent with accurate, attentive communication.
As a Front Desk Agent, you will manage guest arrivals, departures, reservation details, messages, room changes, and service follow-up. The position includes assisting Reservations during high traffic, communicating hotel features and amenities, and coordinating with Housekeeping, Bell, In-Room Dining, and other departments. Previous Front Desk Agent experience, a high school diploma, and English fluency are required. Property management system experience is essential; Opera System and Microsoft Office are preferred.
Key Responsibilities: Confirm reservations and document requests, billing, and cancellations
Register guests, verify information, and assign appropriate rooms




Communicate amenities, messages, arrivals, departures, and VIP information
Coordinate room status, room changes, and housekeeping follow-up
Document complaints and requests through completion and guest satisfaction
Requirements: Previous Front Desk Agent experience
High school diploma
Explicit English communication with guests and co-workers
Ability to access property management systems and computers
Ability to prioritize, organize, and follow up accurately
Bring reservation coordination, hotel knowledge, and responsive communication to every guest interaction at the front desk.

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📌 Hotel Guest Services Representative Reservations (British Columbia)
🏢 Rosewood Hotel Georgia
📍 British Columbia