Lead Azure cloud infrastructure operations as a Service Delivery Manager, combining service management expertise with operational leadership and stakeholder management.
This experienced manager oversees enterprise IT service delivery across IaaS and PaaS environments. You will coordinate distributed onsite and offshore teams while aligning delivery with SLAs, KPIs, governance, and compliance requirements. The role supports reliable services and continuous improvement.
Key Responsibilities: Manage end-to-end Azure Cloud Infrastructure operations
Monitor service availability, performance, and infrastructure metrics
Oversee Incident, Problem, Change, and Service Request Management
Lead continuous service improvement initiatives




Present operational reports, service reviews, and improvement plans
Requirements: 8+ years of overall IT industry experience
Enterprise IT Service Delivery Management experience
Hands-on understanding of Azure IaaS and PaaS
Experience managing distributed onsite and offshore teams
French proficiency and SLA/KPI governance knowledge
Apply Azure operations, service management, and leadership expertise to strengthen enterprise infrastructure delivery and continuous improvement.

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📌 Azure Cloud Service Delivery Manager (Quebec City)
🏢 N2P Systems
📍 Quebec City