Lead patient support operations at McKesson using performance data, workforce insights, and quality standards in a hybrid Greater Toronto Area role. Oversee supervisors supporting complex therapies.
As Operations Manager, Patient Support Programs, you will direct daily performance across a portfolio of programs. Lead three to five supervisors, strengthen service delivery, and support patients and healthcare providers. Your work connects operational decisions with contractual KPIs, SLAs, regulatory requirements, and quality expectations.
Key Responsibilities: Monitor daily operations against KPIs, SLAs, quality, and service commitments
Analyze queues, productivity, quality, workforce data, and operational risks
Convert insights into workflow and service improvement action plans




Coach supervisors on expectations, performance gaps, and team effectiveness
Maintain procedures, training records, documentation, audits, and corrective actions
Requirements: Degree or equivalent experience
Six or more years of skilled experience
Zero to two years of supervisory experience
Healthcare operations or patient support program experience
Experience using operational metrics for decisions and improvements
Bring healthcare operations leadership, supervisor coaching, and data-driven improvement skills to McKesson’s patient support programs.

#J-18808-Ljbffr

📌 Patient Support Operations Manager (Ontario)
🏢 McKesson
📍 Ontario