Lead Card Services risk management and business operations at Fairstone Bank, supporting executive reporting, governance, and strategic execution.
The Director, Business Operations & Risk Management serves as strategic advisor to the Chief Card Services Officer. This leader oversees first-line risk management across Credit Cards, Walmart Rewards Mastercard, Retail Financing, and growth initiatives. The role integrates governance, transformation, operating performance, technology delivery, regulatory readiness, and cross-functional coordination.
Key Responsibilities: Lead Business Operations for Card Services and annual strategic planning
Establish governance routines, scorecards, business reviews, and executive reporting
Serve as designated first-line Business Risk Manager
Lead risk assessments, control evaluations, remediation, and issue management




Oversee regulatory examinations, audits, and external reviews
Requirements: University degree in business, commerce, risk management, economics, or related discipline
10+ years of progressive leadership experience in relevant fields
Experience partnering with executive leadership teams
Robust understanding of operations, governance, compliance, audit, and operational risk
Experience leading transformation programs and cross-functional strategic projects
Bring executive leadership, enterprise risk management, governance, and operational effectiveness expertise to Fairstone Bank Card Services.

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📌 Director Card Services Risk Management (Ontario)
🏢 Fairstone Bank
📍 Ontario