Lead customer relations at Hard Rock Ottawa Hotel & Casino in Ottawa, overseeing guest service and player engagement on a full time permanent schedule.
This Customer Relations Supervisor oversees daily team operations and supports exceptional guest experiences. The position addresses concerns, escalations, rewards inquiries, and service recovery while coaching employees. It also supports AGCO compliance, promotions, and Hard Rock service standards.
Key Responsibilities: Supervise Customer Relations employees during shift operations
Maintain a visible presence on the gaming floor
Ensure compliance with AGCO regulations and applicable policies
Support hiring, training, evaluations, recognition, and development
Plan and execute site promotions with the manager
Requirements: Post-secondary diploma in Marketing or Business-related discipline
Two years of special events or public relations experience
One year of service-industry supervisory experience
Working knowledge of MS Office application packages
Ability to obtain Category 1 Gaming Assistant registration
Apply customer service leadership, organization, communication, and gaming-floor awareness as a Supervisor at Hard Rock Ottawa.

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📌 Customer Relations Supervisor Casino (Quebec City)
🏢 Hard Rock Hotel & Casino Ottawa
📍 Quebec City