Build customer relationships at TD Canada Trust in Mascouche through banking transactions, personalized advice, and responsive concern resolution. Hours total 37.5 weekly.
This Customer Experience Associate serves existing and prospective customers within Personal and Commercial Banking. You will connect personally, explain banking processes clearly, and identify opportunities to promote products or refer customers. Success requires initiative, accuracy, organization, changing-priority management, and effective verbal and written communication.
Key Responsibilities: Connect personally with customers about banking solutions
Provide transparent advice on products, services, and processes
Respond to customer concerns using standard procedures




Refer customers to appropriate team members or partners
Support team effectiveness and performance development
Requirements: High School diploma and/or one year relevant experience
Strong administration, organization, planning, and time management
Initiative when handling several tasks and priorities
Accuracy and attention to detail in daily work
Effective verbal and written communication with different people
Use relationship-building, needs assessment, and banking communication skills to create positive customer experiences at TD in Mascouche.

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📌 Personal Banking Customer Service Associate (Quebec City)
🏢 TD Bank Group
📍 Quebec City