Lead hotel guest services operations with Front Desk, Housekeeping, and team development responsibilities in a dynamic hotel environment. Drive exceptional experiences and strong service results.
As Guest Service Manager with Pomeroy Lodging, you will lead teams across the Front Desk, Breakfast Room, and Clean Team. You will teach service and business decision-making while supporting guest and employee retention. The position also addresses hotel performance metrics and financial goals.
Key Responsibilities: Oversee guest services operations and guest satisfaction
Lead, train, coach, and develop service teams
Execute VIP arrival protocols and guest service strategies
Inspect rooms and public areas for issues
Assist with scheduling, payroll, and budgeting
Requirements: Minimum two years of hospitality experience
Front Office leadership experience is an asset
Strong hotel operations and guest service knowledge
Robust communication, organizational, and problem-solving skills
Hospitality, Tourism, Business, or related education
Apply hotel operations, guest service standards, and team leadership to deliver exceptional experiences with Pomeroy Lodging.

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📌 Hotel Guest Services Operations Manager (British Columbia)
🏢 Pomeroy Lodging
📍 British Columbia