Serve TD customers in Montréal as a bilingual Contact Centre Representative, using listening skills and digital systems to provide personalized support. Work 37.5 hours weekly in Personal & Commercial Banking.
This customer service position supports inbound account inquiries and issue resolution. You will recommend TD products or services when appropriate, while delivering trusted advice and meeting customer needs. Ongoing training and coaching support continued development in the role.
Key Responsibilities: Provide friendly support using TD products, services, and solutions
Resolve inquiries at first contact with empathy
Meet customer experience, advice, quality, compliance, and productivity objectives
Participate in ongoing training and coaching
Requirements: High School Diploma or equivalent
Bilingual French and English proficiency
Exceptional listening skills and curiosity about customer needs
Ability to navigate multiple systems and screens accurately
Integrity managing sensitive information under compliance guidelines
Bring bilingual communication, customer service, and digital navigation skills to support TD customers through personalized banking assistance.

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📌 Bilingual Contact Centre Representative (Quebec City)
🏢 The Toronto-Dominion Bank (Canada)
📍 Quebec City