Lead Customer Relations at Hard Rock Ottawa Hotel & Casino, applying guest service expertise and leadership across a full-time, permanent position in Ottawa.
The Customer Relations Supervisor oversees daily team operations and supports player engagement, satisfaction, and loyalty. This supervisor handles guest concerns, escalations, rewards program inquiries, and service recovery initiatives. The role also supports Hard Rock service standards.
Key Responsibilities: Supervise Customer Relations employees during shift operations
Maintain a solid presence on the gaming floor
Ensure compliance with AGCO regulations and applicable laws
Assist with hiring, training, evaluations, recognition, and development




Plan site promotions with the Customer Relations Manager
Requirements: Post-secondary diploma in Marketing or Business-related discipline
Two years of special events or public relations experience
One year of supervisory experience in the service industry
Working knowledge of computer applications, including MS Office
Ability to obtain Category 1 Gaming Assistant registration
Bring leadership, organization, and guest service skills to Customer Relations supervision at Hard Rock Ottawa Hotel & Casino.

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📌 Customer Relations Supervisor Casino Operations (Quebec City)
🏢 Seminole Hard Rock
📍 Quebec City