Support mining customers onsite in Sudbury using parts expertise and precise order management. Travel within Canada may reach 25% for this customer-focused position.
Komatsu seeks a Customer Service Representative serving mine sites and shop operations. You will manage parts inquiries, quotations, purchase orders, and service issues. Robust communication, organization, troubleshooting, and attention to detail support accurate customer service across internal and external stakeholders.
Key Responsibilities: Serve as primary contact for parts-related customer inquiries
Prepare accurate quotations for mine sites and shop operations
Process purchase orders, including major shutdown orders
Resolve order, delivery, and service issues collaboratively




Maintain component tracking records and generate reports
Requirements: One to three years of customer service experience
High school diploma required
Mining, parts, industrial, or heavy equipment experience advantageous
Strong relationship-building and communication skills
Organized, analytical, accurate, and capable of managing priorities
Bring customer service, parts coordination, and problem-solving skills to Komatsu’s Sudbury mining operations support team.

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📌 Mining Parts Customer Service Representative (Ontario)
🏢 Komatsu America
📍 Ontario