Analyze online order issues and vendor requests as an eCommerce Operations Analyst supporting a Canadian retail organization through Aquent. This one-year contract suits organized problem-solvers.
Work with vendors, stores, customer service, and internal partners to keep eCommerce orders moving smoothly. The early-career position emphasizes order investigation, operational inbox management, Excel tracking, and timely issue resolution. You will gain hands-on experience within a large retail environment while supporting established processes and multiple requests.
Key Responsibilities: Manage operational inbox requests from vendors, stores, and customer service
Investigate order discrepancies, delayed shipments, and cancellations
Coordinate information gathering and issue resolution with internal partners
Review reports, dashboards, and trackers for outstanding orders
Maintain accurate case notes and Excel trackers
Requirements: One to three years in eCommerce operations or related work
Experience managing multiple cases, orders, or operational tasks
Solid written communication with internal and external partners
Practical problem-solving and follow-through to resolution
Experience using Excel, spreadsheets, reports, or tracking systems
Apply your order management, vendor coordination, and Excel skills as an eCommerce Operations Analyst with Aquent.