Lead customer care operations at ZEISS through service billing, order entry, and workflow coordination while personally managing administrative transactions.
The IQR Customer Care Operations Supervisor is a hands-on working supervisor reporting to the PC Manager for IQR Canada. The role coordinates service administration, sales administration, contracts, billing, and customer accounts. It also provides operational guidance, escalation support, and process oversight.
Key Responsibilities: Coordinate daily customer care administration activities and priorities
Manage service orders, sales orders, contracts, and customer accounts
Monitor billing, invoicing, order entry, and workflow completion
Provide coaching, coverage, guidance, and operational escalation support




Identify process improvements and maintain service administration documentation
Requirements: Three to five years of related business operations experience preferred
Bachelor’s degree in business, accounting, operations, or finance preferred
Experience leading employees or coordinating team workflow preferred
SAP ERP and CRM experience required or strongly preferred
Solid communication, organization, numerical accuracy, and customer focus
Apply customer care supervision, billing expertise, and order administration skills to support accurate ZEISS operations in Canada.

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📌 Customer Care Operations Supervisor (Ontario)
🏢 ZEISS Group
📍 Ontario