Answer emergency calls for the City of Windsor while using clear communication and critical thinking during shift work. Support fire service responses across Windsor.
As an Emergency Communications Operator with Windsor Fire & Rescue Services, you will process emergency and non-emergency calls. The regular full time position requires multi-line telephone operation, accurate information relay, incident monitoring, and records management. You will respond to requests from internal and external agencies while performing clerical and training duties.
Key Responsibilities: Process and organize fire service responses to incoming calls
Operate multi-line telephone systems during emergency events
Relay accurate incident, access, cross-street, and route information




Maintain records and monitor incidents for information integrity
Respond to requests from internal and external agencies
Requirements: Ontario Secondary School graduation Diploma or equivalent
Microsoft Office Suite operating knowledge, including Windows and Word
Minimum typing proficiency of 30 words per minute
Effective written and verbal communication skills
Ability to prioritize emergency responses and assist callers
Apply emergency communications, accurate information handling, and sound prioritization skills within Windsor Fire & Rescue Services.

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📌 Emergency Communications Operator Windsor (Ontario)
🏢 City of Windsor
📍 Ontario