Deliver customer service at TD Canada Trust in Thornbury, Ontario, using transaction processing and banking solution advice daily.
This Customer Experience Associate serves Personal & Commercial Banking customers at the branch. You will understand needs, recommend suitable solutions, process transactions, and resolve concerns. The role requires clear communication, operational accuracy, and discretion with confidential matters.
Key Responsibilities: Process deposits, withdrawals, and bill payments
Determine customer needs and recommend banking solutions
Resolve concerns and escalate non-standard activities
Promote solutions while completing accurate business processes
Connect personally and explain banking processes clearly
Requirements: High School diploma or one-plus years relevant experience
Undergraduate degree or equivalent is an asset
Robust administration, organization, planning, and time management
Hands-on MS Office and internet knowledge
Accurate, detail-oriented, courteous communication skills
Support positive TD customer experiences through banking transactions, needs-based advice, and accurate service in Thornbury.