Deliver high-level customer service as a Customer Account Specialist, managing inquiries, orders, and business relationships by email and phone.
This Customer Account Specialist supports internal and external customers through established protocols. The position processes customer inquiries and orders while maintaining relationships with an assigned customer pool. You will also participate in continuous process improvement initiatives that bring solutions to customer needs.
Key Responsibilities: Provide high-level service to internal and external customers
Process customer inquiries through email and phone
Process customer orders following established protocols
Build business relationships with assigned customers
Participate in continuous process improvement initiatives
Requirements: Ability to support internal and external customer needs
Ability to process inquiries and orders accurately
Ability to follow established protocols
Ability to build and maintain business relationships
Interest in continuous process improvement initiatives
Apply customer service, account management, and process improvement skills while supporting inquiries, orders, and customer relationships.

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📌 Customer Accounts Specialist (Ontario)
🏢 Keurig Dr Pepper Canada
📍 Ontario