Compensation Pay Range: $25.26-$31.04
Position Summary The Patient Service Clerk schedules patient appointments and registers patients; prepares patient charts; maintains patient lists; verifies billing slips; maintains inventory and performs other clerical tasks.
Main Responsibilities Patient Registration Create new patient profiles in EPIC
Patient registration in Cadence (Epic Hyperspace) in accordance to registration standards

Referral Management Input electronic referrals in Epic Referral Management and update referrals according to triage
Scan referrals into Epic with appropriate naming convention

Patient Scheduling Schedule new patients from workqueues according to priority and wait times.
Schedule return patients from recall list and follow-up workqueues according to required follow-up date
Schedule interpreters for families as required
Schedule clinic orders and manage order workqueues

Clinic check‑ins Greet patient and parent(s).
Verify demographic information in accordance to registration procedures.
Interpret MOH Eligibility and make updates in patient record accordingly
Collect self‑pay payment and complete Fee For Service form
Collect fees as required

Clinic check‑outs Complete check-outs and schedule follow up appointments or put patients on recall lists/ workqueues

Monitoring patient lists and workqueues Monitor all workqueues and recall lists associated within primary area of work to ensure quality and advise supervisor of outliers and changes to the waitlist
In consultation with clinical staff , implement visit cancellation and rebooking

Patient and family centered care Receive incoming telephone calls and respond to patient inquiries.
Contact clinic physicians, nurses and allied health team members as appropriate to manage inquiries.
Communication with clinical team through Inbasket Telephone communication and telephone messaging within CHEO established policies/procedures
Telephone pre‑visit screening for infection control
Utilize Epic to notify clinicians of patient arrival
Appointment confirmation and follow‑up from automated system




Patient/family direction and public relation Direct patients/families to a designated location within the hospital

Supporting clinic operations Request patient files from medical records, as appropriate.
Ensure that progress notes and sheets are available and stamped with the right date, where required.
Pick up patient charts in medical records on a daily basis, where required.
Ensure that all charts are available and request missing ones.
Maintain an inventory of stock.
Maintain filing.
Ensure orders with notes are filed.
Locate old charts as appropriate.
Maintenance and ordering of clinic supplies.
Facilitation of clerical duties related to equipment repairs including filling of special form and taking the equipment to the appropriate location.
Retrieve labels for specimens.

Training and Orientation Orientation of volunteers
Orientation of clerical staff to clinics and on Epic

Adherence to policies, procedures and standards Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
Perform work in accordance to CHEO privacy and confidentiality policies
Perform work in accordance to Epic training and documented standards
Attend staff meetings when scheduling allows and review circulated minutes
Perform other related duties as assigned by supervisor.

Qualifications Secondary School Graduation Diploma (Essential)
Approximately 6 months of related experience (Essential)
Knowledge of computer software (Epic, Sunrise, Outlook) (Essential)
Experience working in a clinical environment live on Epic Ambulatory (Preferred)
Experience in patient registration using Cadence (Epic) (Preferred)
Experience in creating, editing, scanning and scheduling referrals (Preferred)




Experience in managing order workqueues (Preferred)()
Experience in patient check outs including follow ups and recall management (Preferred)
Experience using inbasket communication in Epic (Preferred)
Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
Ability to adapt to changes to meet organizational requirements (Essential)
Communicate effectively and concisely, both orally and in writing (Essential)
Deal effectively with internal and external customers (Essential)
Criminal Record Check (Level 1) (Essential)
Bilingualism (English/French) (Essential)
Timeline may be extended or shortened based on operational needs.
Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.
Eligibility and Compliance CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier‑free work setting, starting with the hiring process and welcome interest from all qualified applicants.
All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.
Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [email protected].
We thank all those who apply, however, only those to be interviewed will be contacted.
Benefits competitive salary and comprehensive perks package unique culture that fosters dedication, communication, respect and teamwork place where your opinions will be respected, contributions valued and your initiatives rewarded family-friendly environment that supports you and your own family, as well as the children, youth and families we serve chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning support for continued education and learning potential for a relocation reimbursement benefit truly unique work environment

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