Remote hospitality customer support specialists troubleshoot software issues and explain technical solutions clearly while assisting hotel partners worldwide.
This fully remote position supports clients using hospitality software platforms. You will answer inquiries, guide users through functionality, document resolutions, and maintain product knowledge. The work requires customer support experience, hospitality software understanding, and confident communication.
Key Responsibilities: Provide customer support through phone, email, and chat
Troubleshoot technical issues involving hospitality software platforms
Guide clients through software functionality and best practices
Document interactions and resolutions accurately in CRM systems




Escalate complex issues to senior support or development teams
Requirements: Proven customer support experience, preferably hospitality or technology
Understanding of hotel operations and common hospitality software
Excellent written and verbal communication skills
Proficiency with customer support software and CRM systems
Secure internet connection and dedicated quiet workspace
Apply your hospitality knowledge, technical troubleshooting, and customer service skills supporting hotel partners in a fully remote setting.

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📌 Remote Hospitality Support Specialist (Ontario)
🏢 Placements24
📍 Ontario