Support personal banking customers through transactions, advice, and concern resolution as a Customer Experience Associate at TD Canada Trust. Work in Montréal.
This Customer Experience Associate role sits within TD’s Personal and Commercial Banking business. You will build customer relationships by understanding needs, explaining banking solutions, and connecting customers with appropriate partners. Daily work includes standardized financial transactions, confidential matters, business objectives, and accurate processes. Solid organization, planning, communication, and time management skills support success in changing priorities.
Key Responsibilities: Connect personally with customers about banking solutions
Provide clear information and advice on services




Respond to and resolve customer concerns
Refer customers to appropriate internal Bank partners
Keep coworkers updated on routine activity status
Requirements: High School diploma and/or one-plus years relevant experience
Customer experience skills with different people
Accurate, detail-oriented initiative across several tasks
Knowledge of Microsoft Office and internet tools
Strong organizational and planning capabilities
Use relationship-building, customer service, and banking knowledge to create clear, positive experiences for TD customers in Montréal.

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📌 Personal Banking Customer Service Associate (Quebec City)
🏢 TD
📍 Quebec City