Posting Information
Posting Number CK54311P

Position Title

No. of Staff Required 2-3

Position Type Casual

If Term position, enter length of Term in months n/a

Position Groups CUPE Civic

Division Active Living & Culture (DV164)

Department Cultural Services (DP159)

Department Name Community Ticketing

Branch Community Ticketing Operations (BR171)

Purpose of your Position - Non Union
The Box Office Clerk is responsible for day-to-day box office duties and responsibilities.

Duties - Union

Supports the Patron Services Coordinator to administer the day-to-day operations of the KCT box office and administration office.

Prepares daily attendance records and maintain reports for all receipts and cash deposits for box office.

Supervising the closing and balancing of daily sales for events and the filing of cash settlement reports and payments.

Maintains inventory of all box office and office supplies.

Assists with box office efforts regarding special sales periods (i.e., option periods, season sales, comps) and daily ticket sales.

Answers patron inquiries at the box office by email and over the phone and process phone and in person orders using KCT Ticketing Software.

Engages with KCT patrons and support their ticketing needs.

Responds to public inquiries.

Maintains knowledge of performances available for sale.

Perform other duties as required.

Results and Activities - Non union

High school graduation or equivalent

Experience

Bondable/ Cash Handling





Pay Rate Starts at $30.64 with 2 step progressions to $34.29 plus 14% in lieu of vacations, perks and statutory holidays

Posting Date 10/29/2026

Closing Date 11/13/2026

Days of Work Varied - day, evening and weekends

Standard Hours per Day 7

Work can be varied from 8am – 10pm.

Work Location COMMUNITY THEATRE

Specify Work Location In addition to KCT, this position also attends a variety of community events.

Documents Needed to Apply

Resume

Cover Letter

Driver's Abstract

Other Document 1

Other Document 2

Other Document 3

Supplemental Questions

* Have you had any Customer Service related training? Yes
No

* How many years of experience do you have in a customer service role? None
Less than 1 year
1 to 3 years
3 to 5 years
More than 5 years

* What level of proficiency do you have using Microsoft Word, Excel and PowerPoint? No experience
Basic
Intermediate
Advanced
Expert

* How many years of experience do you have with front line customer service (which includes providing services and/or taking questions and providing answers to public enquiries)? None
Less than 1 year
1 to 3 years
3 to 5 years
More than 5 years

* How many years of cashier/cash handling experience do you have? None
Less than 1 year
1 to 2 years
2 to 4 years
More than 4 years

* This position requires a flexible schedule. Are you able to work shift work including days, evenings, nights, weekends and holidays? Yes
No

#J-18808-Ljbffr

📌 Casual Box Office Clerk (British Columbia)
🏢 City of Kelowna
📍 British Columbia