Union: CUPE - TW
Number of vacancies: 1
New or Replacement Position: Current
Site: Toronto Western Hospital
Department: Schroeder Arthritis Institute, Outpatient Clinics
Reports to: Clinical Manager
Wage Range: $29.28 - $30.10 per hour
Hours: Variable
Shifts: Variable Weekdays
Status: Casual
Closing Date: November 5, 2026
Position Summary The Schroeder Arthritis Institute is the largest multidisciplinary arthritis hub in Canada, integrating medical, surgical and basic science aspects of Hand, Orthopedics, Osteoporosis and Rheumatology with a goal of making a global impact in discovery, learning and patient care.
Duties Provide patient admitting/registration function, receiving/registering patients/visitors coming in for tests/procedures and/or appointments
Provide patient administrative services, organizing and maintaining patient charts, electronic and paper information filing systems
Provide reception responsibilities of answering, screening and triaging telephone calls
Perform unit administrative services ensuring efficient operation of the unit, within scope of authority
Scheduling patients for tests, special procedures and/or urgent/emergency appointments
Following established procedures to ensure the efficient flow of patient/patient appointments providing routine clerical support services
At minimum, completion of a post secondary certificate up to 1 year in Office Administration or recognized equivalent
General knowledge of office practices, process and procedures
Knowledge of medical terminology preferred
Experience working in a health care environment an asset
Knowledge of a second language an asset
Six (6) months to 1 year experience using computer applications or health information system required, i.e., EPR, MS outlook, PHS
Must be able to read and understand sort notes, brief forms and/or instructions
Must be able to add, subtract, multiply and/or divide
Knowledge of another language, an asset




Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
Exercise initiative and good judgement with ability to multi-task
Compliance with confidentiality requirements under UHN Privacy Policy
Effective organizational, interpersonal, and communication skills
Knowledge of applicable legislative, UHN and/or departmental policies
Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand.
Ability to work effectively in a team environment
Ability to handle difficult patients/situations
Why join UHN? Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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📌 Ward Clerk - Schroeder Arthritis Institute (Ontario)
🏢 Universityhealthnetwork
📍 Ontario