Support hotel reception with Opera Cloud expertise, accurate payments, and thoughtful guest assistance. At Sandman Hotel Group, first impressions shape every stay.
The Guest Service Agent manages essential front desk interactions while presenting a positive, professional image. Responsibilities include issuing keys and information, answering questions, booking reservations, and completing welcome calls. The position also requires organized reporting, cash handling, and attention to unresolved departures.
Key Responsibilities: Provide a warm, welcoming, and friendly guest environment
Issue room keys, pamphlets, and discount cards
Respond to guest questions and arrange transportation
Write and enter wake-up call requests
Check unresolved departures and update room status reports
Requirements: High proficiency with Opera or Opera Cloud
Solid verbal and written communication abilities
Exceptional conflict resolution and negotiation skills
Ability to interpret client needs and offer solutions
Adaptability while handling multiple priorities under pressure
Apply front desk technology, guest relations, and organized communication to create reliable hotel experiences with Sandman Hotel Group.

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📌 Hotel Receptionist Opera Cloud Specialist (British Columbia)
🏢 Northland Properties
📍 British Columbia