Handle catastrophe property claims for Wawanesa using policy interpretation, investigation, and empathetic customer service in a hybrid work environment. Work from Winnipeg, Calgary, or Edmonton while supporting policyholders through resolution.
As a Level I Catastrophe Claims Representative, you will adjust small to moderate complexity property claims arising from natural disasters and weather events. You will explain coverage, document losses, coordinate vendors, and manage high-volume claim inventories. The position requires transparent communication and sound judgment.
Key Responsibilities: Support policyholders from first notice through claim resolution
Interpret policies, confirm coverage, and set accurate reserves
Investigate losses, assess liability, and document findings
Coordinate vendors, appraisers, contractors,
and repair facilities
Negotiate fair settlements within assigned authority
Requirements: Work toward a CIP designation and meet licensing requirements
Demonstrated empathetic customer service and professional communication
Strong investigative, analytical, and problem-solving skills
Organization managing high claim volume and accurate documentation
Ability to interpret property damage estimates and use estimating tools
Apply catastrophe claims expertise, policy knowledge, and customer communication skills as a Wawanesa Property Claims Representative.