Job Description: Are you interested in contributing to the health and well-being of Canadians? As a Case Management Consultant with Group Disability, you will coach and support disability case managers in delivering client-focused case management and achieving results.

You will apply your disability management expérience, coaching skills and analytical judgment to strengthen case management practices, address challenging cases and identify opportunities for continuous improvement.

You will also collaborate with peers, trainers and practice partners to support learning and development across the team.

What will you do? Coach disability case managers in client-focused case management, workload prioritization and achieving results.

Strengthen the team's use of case management tools and approaches, portfolio management and forecasting to support overall performance.

Support employees with workload management, challenging cases, departmental workflows and processes.

Collaborate with peers, Learning and Development trainers and Practice Excellence partners to identify learning opportunities and facilitate training, where appropriate.

Identify process improvement opportunities and emerging trends to support service excellence, quality and financial commitments,



and share relevant learnings more broadly.

What do you need to succeed? 3 to 5 years of expérience in disability case management, including short- and long-term disability. A university degree or completed college diploma; education in occupational health, disability management or another health-related field is an asset.

Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.

Analytical, organizational and problem-solving skills, with knowledge of strategic interventions.

Ability to listen with empathy, influence and negotiate while maintaining a commitment to quality service and results.

What's in it for you? Opportunities to develop your career through continuous learning, skill development and coaching.

Comprehensive training from the start of your employment and ongoing coaching to support your success.

Flexible benefits from the day you join to support the needs of you and your family. A collaborative team setting where you are encouraged to contribute and share ideas.

Time off that gives you flexibility to focus on the moments that matter.

📌 Case Management Consultant (Montreal)
🏢 Sun Life
📍 Montreal