Our federal public sector client is seeking a Senior QA Tester L3 (10+ years) to lead test planning and create UAT test cases in support of a contact center migration from on-premise to Genesys Cloud Join a large-scale modernization program migrating 14 contact centres to Genesys Cloud within a federal public sector environment.

This role leads test planning and coordination, develops detailed manual test cases and scripts, manages walkthroughs and reviews, and readies UAT coverage across multiple migrations.

Expect a high-volume, hands-on workload with approximately test cases per centre (11,+ overall), detailed Excel documentation, and tight deadlines.

You will support defect tracking, progress reporting, and UAT execution support in a rapid-paced, detail-driven setting.

Contract,



Remote Must Haves Reliability security clearance Canadian Degree in IT or related to IT (WES equivalency accepted) Nice to Have Genesys Cloud, IVR systems, or contact centre applications exposure Azure Dev

Ops and Microsoft Copilot to support testing and documentation Responsibilities Lead test planning and coordination of CCM testing activities Supervise testing in accordance with the plan Manage and monitor test plans for various levels of testing Manage walkthroughs and reviews related to testing and implementation readiness Produce status reporting Develop test scenarios and test scripts Establish and operate interoperability testing procedures to ensure interaction and co-existence conform to departmental standards

📌 Senior QA Tester (10+ years) to lead test planning and create UAT test cases in support of a contact center migration from on-premise to Genesys Cloud (Edmonton)
🏢 S.i. Systems
📍 Edmonton