Guest service and appointment booking define this Experience Guide role at The NOW Massage. Flexible schedule include evenings, weekends, and holidays.
The Experience Guide supports guest experiences and boutique operations while selling enhancements, memberships, and gift cards. You will greet guests, customize massages, maintain reception areas, and handle service payments. Success requires communication, empathy, attention to detail, and problem-solving skills.
Key Responsibilities: Warmly greet and check in guests
Book, edit, and cancel massage appointments accurately
Promote enhancements, memberships, gift cards, and retail offerings
Maintain guest areas and reception standards
Open and close the boutique according to procedures
Requirements: Sales and service-related experience preferred
Excellent guest service and communication skills
Efficient, detail-oriented approach to daily work
Problem-solving and troubleshooting abilities
Availability for flexible hours, including holidays
Bring empathetic service, appointment coordination, and sales skills to The NOW Massage guest experience team.

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📌 Experience Guide Guest Services Associate (Newfoundland and Labrador)
🏢 The NOW Pasadena
📍 Newfoundland and Labrador