Technical support and user training anchor this temporary 14-month Technician position at Desjardins. The work includes software rollout and process maintenance in a hybrid setting.
You will serve as a resource person for complex operational issues and provide discipline-specific support. The position combines training evaluation, specialized research, information analysis, and quality assurance. You will help practitioners follow standards, processes, business solutions, tools, and systems.
Key Responsibilities: Evaluate training needs and validate approaches, tools, and content
Support complex operational issues as a technical resource
Roll out software and train users
Maintain manual and automated processes
Help practitioners use unit standards, processes, and systems
Requirements: Related general college diploma
At least three years of relevant experience
Other qualification and experience combinations may be considered
Expert-level written French
Advanced English for partner, member, or client interactions
Bring technical support, training evaluation, software rollout, and bilingual communication to Desjardins’ operational activities.

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📌 Technical Training Support Specialist (Quebec City)
🏢 Relevance
📍 Quebec City