Support enterprise API gateways at Capgemini using Splunk, Dynatrace, and solid troubleshooting skills across production environments. Help resolve connectivity and integration issues.
This API Gateway Support Specialist provides technical and operational support for API platforms across production and non-production environments. The work includes REST APIs, HTTP/HTTPS, authentication, authorization, and web-based integrations. You will also manage certificates, monitor platform health, and coordinate incident resolution across technology teams.
Key Responsibilities: Support API gateway platforms across production and non-production environments
Onboard consumers through integration, testing, deployment, and post-production support
Diagnose connectivity, authentication, configuration, performance, and availability issues
Monitor logs, traces, dashboards,



and alerts using Splunk and Dynatrace
Coordinate incidents, escalations, communications, resolution, and closure
Requirements: Strong enterprise application, middleware, API, or production support experience
Hands-on API Gateway or API Management platform experience
Strong REST API, HTTP/HTTPS, and integration technology knowledge
Experience with SSL/TLS, certificates, keystores, truststores, and mTLS
Strong Splunk and Dynatrace monitoring and troubleshooting experience
Bring API gateway support, monitoring, certificate management, and incident coordination expertise to Capgemini’s enterprise technology environment.

#J-18808-Ljbffr

📌 API Gateway Support Specialist (Ontario)
🏢 Capgemini
📍 Ontario