Support Canadian Tire Corporation store applications through technical troubleshooting, incident management, and second-level service in an IT setting.
This L2 Analyst provides second-level support for store applications and monitors their performance. The role coordinates vendors, manages incidents, and investigates recurring problems. It also supports reporting, stakeholder communication, and occasional monitoring or SRE platform contributions.
Key Responsibilities: Troubleshoot and resolve store application issues promptly
Monitor application performance and document support activities
Coordinate vendor SLAs, KPIs, meetings, and performance feedback
Manage incidents and communicate updates to stakeholders
Perform root cause analysis and track corrective action plans




Requirements: Five-plus years of ITSM experience or five-to-ten years in IT
Computer science, information technology, or related technical diploma or degree
Strong incident management and problem management experience
Technical troubleshooting across applications, databases, networks, and infrastructure
Stakeholder management and cross-functional leadership experience
Apply application support, incident management, problem analysis, and vendor coordination expertise to Canadian Tire Corporation store technology.

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📌 Application Support Analyst (Ontario)
🏢 Canadian Tire Corporation
📍 Ontario