Strengthen retail application reliability as an L2 Analyst in Toronto or Calgary, applying technical troubleshooting and incident management expertise. Full-time work supports store operations.
This L2 Analyst provides second-level support for store applications and monitors application performance. The position coordinates vendors, manages incidents and recurring problems, and communicates with stakeholders. It requires strong ITSM experience, data analysis, and collaboration across technical teams.
Key Responsibilities: Provide second-level support for store applications
Troubleshoot application issues and monitor performance
Coordinate vendors against service level agreements
Manage incidents and conduct post-incident reviews




Identify recurring issues and perform root cause analysis
Requirements: Five or more years of ITSM experience
Diploma or degree in a related technical discipline
Robust Incident Management and Problem Management experience
Technical troubleshooting across applications, databases, and infrastructure
Experience with stakeholder management and cross-functional initiatives
Apply your application support, incident management, and vendor coordination skills to maintain effective store technology operations.

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📌 Application Support Analyst (Ontario)
🏢 Canadian Tire Financial Services
📍 Ontario