Apply technical troubleshooting and communication skills as a Customer Support Specialist with Clio in Burnaby or Calgary. Full-time work uses a flex shift model.
Clio’s Customer Support team welcomes early-career professionals, graduates, career changers, and technology candidates. You will become a product expert while supporting legal professionals and their clients. The work combines technical problem-solving, customer education, and product adoption.
Key Responsibilities: Handle inbound requests by phone, AI-enabled chat, and email
Diagnose, troubleshoot, and resolve product issues effectively
Coach customers on effective use of Clio products
Identify additional product or service needs and connect customers




Capture customer feedback for Product teams
Requirements: Bachelor’s degree or diploma, or relevant graduation status
Excellent analytical, verbal, and written communication skills
Explain complicated technical concepts to non-technical audiences
Curiosity about law, technology, and artificial intelligence
Growth mindset, optimism, and enthusiasm
Build product expertise while resolving technical questions and supporting legal professionals through clear customer communication at Clio.

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📌 Technical Customer Support Specialist (British Columbia)
🏢 Clio
📍 British Columbia