We are looking for a Collections Specialist to join our clients logistics organization in Burnaby, British Columbia on a Contract basis.

This position focuses on business-to-business collections, helping maintain healthy accounts receivable by following up on outstanding invoices and keeping internal teams informed of account activity.

The successful candidate will bring strong judgement, professionalism, and a proactive approach to managing customer payment conversations in a rapid-paced environment.

Responsibilities: • Manage collections activities for a portfolio of freight forwarding accounts, with a focus on recovering outstanding balances within agreed payment terms. • Review accounts receivable ageing reports to identify overdue items, prioritize follow-up efforts, and support timely cash collection. • Contact customers by phone and email to secure payment commitments, clarify outstanding balances,



and document collection progress. • Work closely with commercial sales and operations teams to gather account updates and align on customer status and next steps. • Investigate and help resolve billing-related concerns that may delay payment, coordinating with the appropriate internal stakeholders as needed. • Provide regular status updates on delinquent accounts, payment trends, and collection activity to supervisors and cross-functional teams. • Use Oracle and Excel tools, including lookup functions and pivot tables, to track account performance and maintain accurate reporting. • Monitor customer behaviour and payment patterns to support effective collection strategies and escalation decisions.

📌 Collections Specialist (Burnaby)
🏢 Robert Half
📍 Burnaby