Connect Hearing, part of the Sonova Group, is seeking a friendly, organized, and customer-focused Customer Care Representative to support daily operations at one of our hearing healthcare clinics.

This is a 3-month contract opportunity for someone who enjoys helping others, building positive customer relationships, and working in a fast-paced environment. In this role, you will be an important part of the patient experience, providing exceptional service while supporting scheduling, administrative tasks, and clinic operations.

Responsibilities:

Welcome customers and create a friendly, comfortable clinic environment

Answer incoming calls, respond to inquiries, and provide exceptional customer service

Schedule appointments, manage calendars, and maintain accurate client records

Process customer payments, assist with billing, and complete daily administrative tasks

Assist with basic hearing aid cleaning, checks, and minor in-clinic repairs following training

Contact existing and prospective clients to schedule appointments, follow up on services, and support customer relationships

Support inventory management, clinic procedures, and daily operational needs

More about you:

High school diploma or equivalent required

Previous experience in customer service, retail sales, or a similar client-facing environment

Strong communication, organizational, and multitasking skills

Comfortable using Microsoft Office 365, including Outlook, Word, Excel, and Teams

Experience handling payments, scheduling appointments, and maintaining customer records

Strong attention to detail, problem-solving skills, and a customer-first mindset





Experience working with seniors or in a healthcare environment is an asset

What we offer

Exciting and challenging work environment

Collaborative culture

Opportunities for continuous self-improvement

Opportunities for flexible hybrid model work environment

A company that values diversity and inclusion

Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions

Mentorship program and career development plans

This role's pay rate is: $22.00 - $23.00 CAD per hour

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and prospect for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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📌 Customer Care Representative - 3-Month Contract | 9:00:00 PM (British Columbia)
🏢 Sonova Group
📍 British Columbia