Shape exceptional customer experiences at Staples Canada as a Retail Assistant Manager, leading teams with communication and a customer-first mentality. Handle escalated situations while building longer-term business partnerships.
As an Assistant Manager, you will coach associates to provide tailored products and services for customers. You will guide seamless service, support business customers, and create a high-performance environment. Responsibilities include team development, performance feedback, inventory management, and policy compliance.
Key Responsibilities: Coach teams delivering exceptional customer experiences
Engage customers and offer tailored products and services
Handle escalated customer situations with leadership
Provide regular coaching and performance feedback
Manage inventory, merchandising, and brand standards
Requirements: Two to three years of retail management experience
Direct accountability for sales and service targets
Customer and sales-focused team leadership experience
Excellent communication and interpersonal skills
Robust prioritization, organization, and multitasking skills
Use customer experience leadership, team coaching, and retail management skills to strengthen Staples Canada’s customer partnerships.